E-Mail Call Back Legal Notice

Doubled Net

DIALOG 1989: 15 rotary-dial telephones. That’s all the technology there was. What has happened in the meantime would have been unimaginable back then – in communication technology in general, but also within our company. Today DIALOG has a telephone system worth the equivalent of 100 fully loaded intermediate-class cars. And an entire department that makes sure it does what it’s supposed to do properly, securely, and dependably. We also try to avoid being dependent on computer and telephone networks as far as possible.

In almost all of our technological systems, you’ll find something like a net with a double bottom. Because only if we can really be reached 24/7 is our hotline really hot. Only then can we do what we do best: helping our customers, taking care of them – just being there for them.

AVAYA MV3 Telephone system with CTI and IVR Features

Skill-based routing
Best-service routing
Call-monitoring system
Natural-language understanding (NLU)

Telephony Software

Address checking and administration
Automatic/manual callback management
Appointment coordination/contingency management
Direct, personalized correspondence generation

E-Mail Response Management System

Artificial intelligence (independently learning system)
Workflow, archiving, and escalation processes
Personalized answering features
E-mail campaign feature (newsletter)

Map Server

Route planning
Site localization
Partnervermittlung
Geocoding

SMS Gateway & SMS Speed Dialing

Online Communications Platform

Market research and satisfaction surveys
Event management & POS communication
Personalized and anonymous surveys
Realtime online monitoring