Increased Demands
It was over two decades ago that DIALOG was born. With 15 rotary-dial telephones, 15 employees, and a whole lot of pioneering spirit and courage. No one had ever heard of a "call center" in those days. So we created everything from scratch: our quality standards, our tools, and our specialized capabilities.
We brought a few things with us right from the start: an absolute commitment to our work and the ambition to keep doing it better and better – to blaze new paths.
And what rewarding paths they turned out to be! They led to our becoming one of Germany’s big communication centers. With almost 450 employees providing multimedia solutions of a complexity that our founders could not have imagined in their wildest dreams.
| 1989 | Establishment of DIALOG. Carrying out of first services for Volkswagen and Audi. |
| 1992 | First customer service hotline in the automobile market, first breakdown service. First 24h-services. |
| 1995 | Setup of the in-house IT department. Development and programming of innovative software packages. |
| 2000 | Start of trade partner support: from user helpdesk, to marketing support, to goodwill processing. |
| 2001 | DIALOG-own knowledge management. Specifically developed by DIALOG for call centre requirements. |
| 2002 | Formation of DiaLogo Italia in Verona. Support for customers, interested parties and trade in the automobile industry. |
| 2003 | Increasing of quality standards. Implementation of the quality management, based on TQM. |
| 2004 | Start of SMS services (emergency service partner, customer satisfaction survey, breakdown service arrangement for deaf persons etc.). |
| 2006 | Start of accident/claims management. Expansion of the DIALOG-CARE capabilities in all-round fleet maintenance. |
| 2007 | Establishment of mystery services for the anonymous auditing of service quality. |
| 2008 | First practical telephony training specifically for car salesmen. |
| 2009 | Video-assisted online support introduces a new DIALOG service era. DIALOG will be 20! |