Shared Knowledge
Over the past two decades, we have acquired such complex and comprehensive know-how in the field of dialogue marketing that we had to ask ourselves "How can even companies who are not clients of ours profit from our knowledge"?
Out of this simple question grew an entire department within our company: DIALOG Consulting.
For us, "consulting" comprises more than just advisory activities – we organize and implement, we carry out studies, evaluate opportunities and risks, and help to map out and optimize company-internal processes.
So: your place or ours?
It’s all up to you!
Business Base Analysis for Communication Services
Development of an optimal market support modelEvaluation of in/outsourcing
Creation of Business Plans
Selecting a locationPlanning of business expansion
Resource and infrastructure planning
Defining service level and quality standards
Setup Management/Implementation Consulting
Creation of personnel requirements profilesPersonnel selection, assessments
IT/Telecommunications expansion and process organization
Software selection and development
Expansion and process organization for projects
Process definitions/best-practice processes
Operations Management
Human resource planningCoaching, training (hard and soft skills)
Implementation of quality management
Quality control (e.g. mystery testing)
Knowledge management
Benchmark studies
Process optimization and control, reviews
System adaptation and optimization
Direct marketing – consulting and implementation
Reporting